Catherine Elizabeth Williams
                               8530 Boardwalk Trail Drive
                                        Apt2031B 
                                     Tampa Fl 33637 
                                 Cewilli5@hotmail.com




Objective:  
To have long term stable employment with a successful company that I can grow with and utilize the skills I have learned thus far at USF to improve the company. 


Education:
University of South Florida 						2003 - 2007	
General Business Administration: Marketing & Management 
        		
Spanish River High School 						1999 - 2003
		College Ready Diploma	


Relevant Experience:
Citigroup			Customer Service Representative        06/2005 - 12/2005 
-Clearly explain the importance of maintaining a current credit card account.
-Use strong problem-solving skills and quick effective decision making to resolve customer inquiries in a highly professional and courteous manner.  
-Perform the necessary processes, procedures and verbal dialogues to effectively customize offers and cross sell an expansive set of products and services to our existing customers.  

FJB Associates 			Appointment Setter 		       06/2004 - 08/2004 
-Place calls to assigned accounts and document call activity completely and accurately
-Schedule product demonstrations with prospect accounts  


Hair Club For Men 		Appointment Setter 		       06/2003 - 08/2003 
-Acts as the primary contact for new clients, explaining in greater detail the Hair Club system and generating enthusiasm. 
-Closes the initial transaction with the prospective member. 
-Ensures client’s specific needs and expectations are met

Applied Card Systems		Customer Assistance Specialist	       06/2002 -11/2002
-Provide the Customer with financial arrangement options designed to resolve delinquency or over-limit issues and bring the        account up-to-date and current. 
-Clearly explain the importance of maintaining a current credit card account.
-Complete all relevant forms accurately and promptly.



Organizations:
Association of Marketing Students
Humane Society of Tampa Bay



References Available Upon Request

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